The use of scenarios in design

@inproceedings{Nardi1992TheUO,
  title={The use of scenarios in design},
  author={Bonnie A. Nardi},
  booktitle={SGCH},
  year={1992}
}
A scenario is a description of a set of users, a work context, and a set of tasks that users perform or want to perform. A scenario sketches future technologies that will help users do the things they want to do. A scenario blends a carefully researched description of some set of real ongoing activities with an imaginative futuristic look at how technology could support those activities better. 

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