The state of the heart: Emotional labor as emotion regulation reviewed and revised.

@article{Grandey2017TheSO,
  title={The state of the heart: Emotional labor as emotion regulation reviewed and revised.},
  author={Alicia A. Grandey and Robert C. Melloy},
  journal={Journal of occupational health psychology},
  year={2017},
  volume={22 3},
  pages={407-422}
}
Emotional labor has been an area of burgeoning research interest in occupational health psychology in recent years. Emotional labor was conceptualized in the early 1980s by sociologist Arlie Hochschild (1983) as occupational requirements that alienate workers from their emotions. Almost 2 decades later, a model was published in Journal of Occupational Health Psychology (JOHP) that viewed emotional labor through a psychological lens, as emotion regulation strategies that differentially relate to… CONTINUE READING