The secret life of a persona: when the personal becomes private

@inproceedings{Eriksson2013TheSL,
  title={The secret life of a persona: when the personal becomes private},
  author={Elina Eriksson and Henrik Artman and Anna Swartling},
  booktitle={CHI},
  year={2013}
}
Some organizations fail to involve users in systems development due to a widespread organization, high workload or secrecy issues. A remedy against this situation could be the persona method in which users and main stakeholders as represented as fictitious characters. Personas help eliciting user needs and requirements, facilitate design choices and are an overall communication aid where users cannot be present. An important part of the persona method, as portrayed in literature, is the… CONTINUE READING
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