• Corpus ID: 111165872

The sandwich feedback method: Not very tasty

  title={The sandwich feedback method: Not very tasty},
  author={C. W. Von Bergen and Martin S. Bressler and Kitty Campbell},
When correcting employee behavior and providing negative performance comments, managers are often encouraged to begin with something positive and are frequently instructed to use the “sandwich method” in which one inserts (or sandwiches) criticism between two positive remarks. Although offered by many well-intentioned management trainers and organizations as an effective and humane way for bosses to communicate how badly an employee is doing something, this commonly used method may be… 

Figures from this paper

Teaching Feedback Skills Through Letters to “Dear Obby”
How one communicates concerns about another person’s actions or performance can significantly affect both the extent to which the feedback improves behavior as well as the quality of the ongoing
The Influence of Feedback Statement Sequence and Goals on Task Performance
Results revealed that task performance was higher when feedback, in general, was provided; a statistically significant difference in task performance did not exist across the 3 feedback statement sequences.
Professional Development of EFL Teachers through Rotatory Peer Supervision
Abstract Supervision in Iranian private language schools is carried out by one experienced teacher supervisor with too much authority. This paper reports a novel model of supervision, namely rotatory
Giving and receiving feedback - role play exercise
Drawing inspiration from one element of a management development programme at a large, international airline the author had helped co-design, this role play exercise was utilised in its current form
Insights from Peer Reviewing in Large University Courses
Teaching a mandatory course for undergraduate computer science students with up to 750 students per semester, we have been making extensive use of peer reviewing. During the semester, each student
Fruitful Feedback: Positive Affective Language and Source Anonymity Improve Critique Reception and Work Outcomes
It is found that critiques with positive affec-tive language increased positive emotions and reduced participants' annoyance and frustration, which led to an increase in work quality, compared to critiques without positive language.
Cultivating Compassionate Communication with Clinical Competence: Utilizing Human Simulation to Provide Constructive Feedback to Learners
This chapter examines clinical communication skills training in relation to the Compassion Crossroads in healthcare—the intersection in which genuine intent from healthcare providers to alleviate the
Applying Key Principles of Performance Psychology to Enhance Physical Education and Sport Programs
  • Kevin M. Fisher
  • Education
    Journal of Physical Education, Recreation & Dance
  • 2019
Physical educators and coaches serve essential educational functions, including promoting higher levels of physical activity, increasing understanding of culturally-appropriate sports skills and


Bearing Bad News: Reactions to Negative Performance Feedback
Knowledge of results plays a major role in almost all learning and motivational theories of task performance. Central to all these is the belief that it is necessary to feed back to employees
The High Cost of Supervisory Inaction
Management inaction can have disastrous consequences for firms despite many managers’ belief that doing nothing does not impact performance. Doing nothing does something because management
Recipient and observer reactions to discipline: are managers experiencing wishful thinking?
A qualitative study of recipients' and observers' reactions to discipline events was conducted. Data from 123 recipient interviews and 46 observer interviews were content analyszed and categorized.
Negative effects of destructive criticism: impact on conflict, self-efficacy, and task performance.
  • R. Baron
  • Psychology
    The Journal of applied psychology
  • 1988
Those who received destructive criticism of their work reported greater anger and tension and indicated that they would be more likely to handle future disagreements with the source through resistance or avoidance and less likely to handled disagreements through collaboration or compromise.
The Power of Being Positive: The Relation Between Positive Self-Concept and job Performance
Most managers would probably agree that positivity is something they value in employees, yet selection research has virtually ignored the relation between employee positivity and job performance.
Mastering self-leadership: empowering yourself for personal excellence, second edition
Mastering Self-leadership is a comprehensive self-help guide that is thoroughly grounded in sound principles and research. It effectively addresses the most interesting subject you will ever
I Thought I Got an A! Overconfidence Across the Economics Curriculum
Students often exhibit overconfident grade expectations and tend to overestimate the actual course grade at the completion of a course. Current theories of student motivation suggest such
Performance rating.
  • J. Noak
  • Education, Sociology
    Nursing standard (Royal College of Nursing (Great Britain) : 1987)
  • 1999
The school social worker demonstrates a commitment to the values and ethical principles of the social work profession, applies them in the educational setting, and actively promotes them with other professionals.