The role of product complexity and firm competency on the diffusion of user-customized systems


We study firm-level adoption of packaged software products across 3,891 sites in the United Kingdom over four years (2000-2003). We treat the entire bundle of software in a firm as its software product and divide the bundle into related, but distinct subsystems. Diffusion is studied across those subsystems. We introduce three factors that may affect the… (More)


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