The role of patient experience surveys in quality assurance and improvement: a focus group study in English general practice

@inproceedings{Boiko2015TheRO,
  title={The role of patient experience surveys in quality assurance and improvement: a focus group study in English general practice},
  author={Olga V Boiko and John Campbell and Natasha L Elmore and Antoinette F Davey and Martin O. Roland and Jenni Burt},
  booktitle={Health expectations : an international journal of public participation in health care and health policy},
  year={2015}
}
BACKGROUND Despite widespread adoption of patient feedback surveys in international health-care systems, including the English NHS, evidence of a demonstrable impact of surveys on service improvement is sparse. OBJECTIVE To explore the views of primary care practice staff regarding the utility of patient experience surveys. DESIGN Qualitative focus groups. SETTING AND PARTICIPANTS Staff from 14 English general practices. RESULTS Whilst participants engaged with feedback from patient… CONTINUE READING

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