The role of expectations in human-computer interaction

@inproceedings{Bonito1999TheRO,
  title={The role of expectations in human-computer interaction},
  author={Joseph A. Bonito and Judee K. Burgoon and Bj{\"o}rn Bengtsson},
  booktitle={GROUP},
  year={1999}
}
This paper describes a pilot study on the role of expectations in human-computer interaction on a decision-making task. Participants (N=70) were randomly assigned to one of 5 different computer partners or to a human partner. After completing the rankings for the Desert Survival Task, participants engaged in a dialog with their computer or human partners. Results revealed that interaction with human partners was more expected and more positively evaluated than interaction with computer agents… CONTINUE READING
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J. Greenbaum, M. Kyng
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