The role of clinical assistant center in the improvement of patients' satisfaction

@inproceedings{Bishuang2007TheRO,
  title={The role of clinical assistant center in the improvement of patients' satisfaction},
  author={Yang Bi-shuang},
  year={2007}
}
Objective To alleviate the shortage of nursing staff and increase patients' satisfaction,Methods A clinical assistant center with a head nurse directed by nursing department was set up,which consisted of five groups,including delivery group for specimens,escort group for patients,assistant care group;primary care group,and accompany group,Results In the two years since the setting up of the assistant center,the nursing errors and patients' complaints were reduced and patients' satisfaction was… CONTINUE READING