The relational capital of the IT department

  title={The relational capital of the IT department},
  author={Alessandro Zardini and Francesca Ricciardi and Cecilia Rossignoli},
  journal={Journal of Intellectual Capital},
Purpose – The purpose of this paper is to shed light on how the relational capital of the information technology (IT) department creates value in organizations. In addition, the paper presents a multi-dimensional scale to measure and manage relational capital in the IT department. Design/methodology/approach – In the first, explorative phase of the study, interviews and focus groups were conducted in order to develop a new measurement scale, which was subsequently tested through a survey… 

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