The quality of online social relationships

@article{Cummings2002TheQO,
  title={The quality of online social relationships},
  author={Jonathon N. Cummings and Brian S. Butler and Robert E. Kraut},
  journal={Commun. ACM},
  year={2002},
  volume={45},
  pages={103-108}
}
Online relationships are less valuable than offline ones. Indeed, their net benefit depends on whether they supplement or substitute for offline social relationships. 

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