The productivity paradox of information technology

  title={The productivity paradox of information technology},
  author={Erik Brynjolfsson},
  journal={Commun. ACM},
The retationship between information technology IT and productivity is widely discussed but little understood. Delivered computing power in the U.S. economy has increased by more than two orders of magnitude since 1970 (Figure 1) yet productivity, especially in the service sector, seems to have stagnated (Figure 2). Given the enormous promise of IT to usher in «the biggest technological revolution men have known» [29], disillusionment and even frustration with the technology is increasingly… 

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