The productivity paradox of information technology

@article{Brynjolfsson1993ThePP,
  title={The productivity paradox of information technology},
  author={Erik Brynjolfsson},
  journal={Commun. ACM},
  year={1993},
  volume={36},
  pages={66-77}
}
The retationship between information technology IT and productivity is widely discussed but little understood. Delivered computing power in the U.S. economy has increased by more than two orders of magnitude since 1970 (Figure 1) yet productivity, especially in the service sector, seems to have stagnated (Figure 2). Given the enormous promise of IT to usher in «the biggest technological revolution men have known» [29], disillusionment and even frustration with the technology is increasingly… 

Figures from this paper

Research on the Productivity Paradox of Information Technology
The rapid development of new-generation information technology, such as the internet, big data, and artificial intelligence, has shifted the focus of theoretical and commercial attention on whether
Information technology and organizational slack
The IT productivity paradox revisited: technological determinism masked by management method?
TLDR
This paper considers whether the waves of management methods accompanying investment in IT have been determined not so much by organisational requirements as by the opportunities offered by IT, by crude, old-fashioned technological determinism, in fact, which might help explain why so many of these methods seem to fail in terms of theorganisation requirements by which they are justified.
How The Internet Affects Productivity
During the past decade, there has been a lot of research focusing on the Internets effects on productivity. One of the central themes of this research has been the productivity paradox. Productivity
Knowledge and Control: A Marxian Perspective on the Productivity Paradox of Information Technology
It has been argued that there is a continued basis for Marxian discourse in the deskilling debate, given the nature of “skilled” labor in the context of the modern microelectronics-based economy.
Information Technology and the Nature of Managerial Work : From the Productivity Paradox to the Icarus Paradox ? 1 , 2
Modern organizations are investing heavily in information technology (IT) with the objective of increasing overall profitability and the productivity of their knowledge workers. Yet, it is Lynda
The Resurgence of Growth in the Late 1990s: Is Information Technology the Story?
The performance of the U.S. economy over the past several years has been remarkable, including a rebound in labor productivity growth after nearly a quarter century of sluggish gains. To assess the
Information Technology and the Nature of Managerial Work: From the Productivity Paradox to the Icarus Paradox?
TLDR
Analysis of patterns of association between IT usage and the nature of managerial work in different organizational contexts suggests that heavy IT users paid greater attention to and spent more time on the roles they performed best with the technology, and may in fact have been embarking on an over-specialization trajectory.
...
...

References

SHOWING 1-10 OF 41 REFERENCES
COMPUTER AND DYNAMO: The Modern Productivity Paradox in a Not-Too Distant Mirror
TLDR
The paper stresses the importance of keeping an appropriately long time-frame in mind when discussing the connections between the information revolution and productivity growth, as well as appreciating the contingent, path-dependent nature of the process of transition between one techno-economic regime and the next.
Economic Paradigms and Slow American Productivity Growth
Conventional explanations of America's slow productivity growth end up by giving up. Much of the slow down remains unexplained by changes in the quality or quantity of conventional inputs. If one
Productivity and computers in Canadian banking
Canadian banks have invested millions in computer systems in the last two decades. Yet the banks and outside observers have been uncertain that these investments have had net benefits. In this paper,
Services under siege--the restructuring imperative.
  • S. Roach
  • Economics
    Harvard business review
  • 1991
TLDR
The service sector is vulnerable as the race for market share intensifies and new players shift the terms of competition, and services must respond to the new competitive environment by balancing financial discipline with a comprehensive and immediate reexamination of strategy.
Estimates of Productivity Change by Industry: An Evaluation and an Alternative
Government figures show that from 1948 to 1973 productivity increased at the same rate in the manufacturing and nonmanufacturing portions of American business. The same government figures indicate a
The Impact of Computers on the Employment of Clerks and Managers
This paper investigates how the increased use of computers affects clerical and managerial employment. The author hypothesizes that the much-discussed displacement effect—computers taking over for
Is Office Productivity Stagnant?
TLDR
The basis for concern that office productivity has been stagnant in recent years is examined, which would have profound implications for both IT researchers and practitioners.
Purchased Services, Outsourcing, Computers, and Productivity in Manufacturing
Increases in purchased services, foreign outsourcing, and investments in computers are alleged to have resulted in an understatement of input growth in manufacturing, and thus. overstatement of
...
...