The process of serendipity in knowledge work

  title={The process of serendipity in knowledge work},
  author={Lori McCay-Peet and Elaine Toms},
While serendipity is generally considered a spark for innovation and new knowledge, the triggers for serendipity appear infinite and consequently information systems' support for serendipity has been difficult to realize. Research to date has tended to focus only on supplying users with unexpected triggers for serendipity (e.g., embedded links in results). We adapt a model of the serendipitous process that examines serendipity more holistically. Using previously collected data, we focus on… CONTINUE READING

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