The perioperative patient experience of hand and wrist surgical patients: An exploratory study using patient journey mapping

@article{Ridder2018ThePP,
  title={The perioperative patient experience of hand and wrist surgical patients: An exploratory study using patient journey mapping},
  author={Else F. de Ridder and T. Dekkers and J. Porsius and G. Kraan and M. Melles},
  journal={Patient Experience Journal},
  year={2018},
  volume={5},
  pages={97-107}
}
Patient-centred care is becoming more important in healthcare. [...] Key Method To investigate this experience, we performed a case study of hand and wrist surgery. Six teams of two industrial design engineering students interviewed 40 patients in total in two private and two public hospitals in the Netherlands. All teams created a patient journey map, describing the patient experience. These maps were analysed by the authors to identify common themes among the six journeys. Four time-independent themes and…Expand
Patients’ Experience and Needs During Perioperative Care: A Focus Group Study
Innovating health care: key characteristics of human-centered design
  • M. Melles, A. Albayrak, R. Goossens
  • Medicine, Computer Science
  • International journal for quality in health care : journal of the International Society for Quality in Health Care
  • 2020

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