The performance measurement revolution: why now and what next?

@article{Neely1999ThePM,
  title={The performance measurement revolution: why now and what next?},
  author={A. D. Neely},
  journal={International Journal of Operations \& Production Management},
  year={1999},
  volume={19},
  pages={205-228}
}
  • A. Neely
  • Published 1 February 1999
  • Business
  • International Journal of Operations & Production Management
Asks why business performance measurement has become so topical, so recently. Argues that there are seven main reasons: the changing nature of work; increasing competition; specific improvement initiatives; national and international quality awards; changing organisational roles; changing external demands; and the power of information technology. Evidence to support this assertion is drawn from the academic and practitioner literatures, interviews and discussions with people specialising in the… 

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