The patient representative role and sources of power.

  title={The patient representative role and sources of power.},
  author={M A Charters},
  journal={Hospital & health services administration},
  volume={38 3},
  • M A Charters
  • Published 1993 in Hospital & health services administration
Because the 1990 accreditation standards of the Joint Commission on Accreditation of Healthcare Organizations call for the establishment of patient grievance procedures, this study examines the possibility of patient representatives serving in that capacity. Members of the National Society of Patient Representation and Consumer Affairs were surveyed to… CONTINUE READING