The patient experience and health outcomes.

  title={The patient experience and health outcomes.},
  author={Matthew P. Manary and William Boulding and Richard Staelin and Seth W. Glickman},
  journal={The New England journal of medicine},
  volume={368 3},
Despite criticism of patient-satisfaction measures, patient-experience surveys that are designed and administered appropriately provide robust measures of the quality of health care and offer insight into a dimension that's otherwise difficult to measure objectively. 
Associations between hospital characteristics and patient satisfaction in Germany
  • R. Kraska, Marcel Weigand, M. Geraedts
  • Medicine, Political Science
    Health expectations : an international journal of public participation in health care and health policy
  • 2017
International evidence suggests that an array of interacting factors may influence patient satisfaction with hospital care, whereas only a few studies have examined the impact of hospital characteristics.
Evaluation and Measurement of Patient Experience
The objectives of this paper were to explore and describe what is known about measures and measurement of patient experience and describe evaluation approaches/ methods used to assess patient experience.
Incentives to increase patient satisfaction: Are we doing more harm than good?
A growing trend in health care has been to adopt a consumer-oriented philosophy to provide patient-centred care and maximize patient satisfaction, which has led to a substantial increase in peer-reviewed literature using patient-focused literature.
The Role of Satisfaction Surveys: Offering an Enhanced Patient Experience for Optimum Outcomes in the Pediatric Orthopaedic Practice
Positive patient experience has been linked to better patient compliance, decreased health care costs, decreased liability, and improved outcomes, and physician wellbeing and improved job satisfaction is a recognized additional benefit.
The Right Tool for the Right Job: The Value of Alternative Patient Experience Measures
Fourteen US and Canadian practices intercalated a standard ambulatory care Consumer Assessment of Healthcare Providers and Systems survey within their usual Internet-based survey to find that practice performance rankings obtained via the multi-item CAHPS survey were equivalent to a single measure captured by the Internet survey.
Patient satisfaction surveys and quality of care: an information paper.
A Quantitative Examination of the Relationship Between Cultural Competence and Patient Satisfaction Scores
A Quantitative Examination of the Relationship Between Cultural Competence and Patient Satisfaction Scores by Kelley A. Lovati M.S.A., Central Michigan University, 1993 B.S.A, Central Michigan
Analysis of the patient experience measure.
Patient Experience During a Practice Facilitation Intervention to Implement the Chronic Care Model
Patient Experience During a Practice Facilitation Intervention to Implement the Chronic Care Model and how this affects the quality of care and patient satisfaction is studied.
Outpatient outcomes and satisfaction in pediatric population: data from the postoperative phone call
A postoperative phone call questionnaire was developed to assess patients discharged after outpatient surgery to determine the rate of common postoperative complications and understand reasons for patient/parent dissatisfaction.


Patients' perception of hospital care in the United States.
This portrait of patients' experiences in U.S. hospitals offers insights into areas that need improvement, suggests that the same characteristics of hospitals that lead to high nurse-staffing levels may be associated with better experiences for patients, and offers evidence that hospitals can provide both a high quality of clinical care and a good experience for the patient.
The cost of satisfaction: a national study of patient satisfaction, health care utilization, expenditures, and mortality.
In a nationally representative sample, higher patient satisfaction was associated with less emergency department use but with greater inpatient use, higher overall health care and prescription drug expenditures, and increased mortality.
Patient Satisfaction and Its Relationship With Clinical Quality and Inpatient Mortality in Acute Myocardial Infarction
Higher patient satisfaction is associated with improved guideline adherence and lower inpatient mortality rates, suggesting that patients' satisfaction with their care provides important incremental information on the quality of acute myocardial infarction care.
Relationship between patient satisfaction with inpatient care and hospital readmission within 30 days.
Higher overall patient satisfaction and satisfaction with discharge planning are associated with lower 30-day risk-standardized hospital readmission rates after adjusting for clinical quality, suggesting that patient-centered information can have an important role in the evaluation and management of hospital performance.
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
This paper describes the development of a 22-item instrument (called SERVQUAL) for assessing customer perceptions of service quality in service and retailing organizations. After a discussion of the
tients ’ perception of hospital care in the United States
  • N Engl J Med
  • 2008