The patient experience and health outcomes.

@article{Manary2013ThePE,
  title={The patient experience and health outcomes.},
  author={Matthew P. Manary and William Boulding and Richard Staelin and Seth W. Glickman},
  journal={The New England journal of medicine},
  year={2013},
  volume={368 3},
  pages={
          201-3
        }
}
Despite criticism of patient-satisfaction measures, patient-experience surveys that are designed and administered appropriately provide robust measures of the quality of health care and offer insight into a dimension that's otherwise difficult to measure objectively. 
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International evidence suggests that an array of interacting factors may influence patient satisfaction with hospital care, whereas only a few studies have examined the impact of hospital characteristics.
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Analysis of the patient experience measure.
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Patient Experience During a Practice Facilitation Intervention to Implement the Chronic Care Model and how this affects the quality of care and patient satisfaction is studied.
Outpatient outcomes and satisfaction in pediatric population: data from the postoperative phone call
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A postoperative phone call questionnaire was developed to assess patients discharged after outpatient surgery to determine the rate of common postoperative complications and understand reasons for patient/parent dissatisfaction.
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