The network organisation of consumer complaints

  title={The network organisation of consumer complaints},
  author={Luis Enrique Correa da Rocha and Petter Holme},
Interaction between consumers and companies can create conflict. When a consensus is unreachable there are legal authorities to resolve the case. This letter is a study of data from the Brazilian Department of Justice from which we build a bipartite network of categories of complaints linked to the companies receiving those complaints. We find the complaint categories organised in an hierarchical way where companies only get complaints of lower degree if they already got complaints of higher… 

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