The medical consultation viewed as a value chain: a neurobehavioral approach to emotion regulation in doctor-patient interaction.

@article{Finset2009TheMC,
  title={The medical consultation viewed as a value chain: a neurobehavioral approach to emotion regulation in doctor-patient interaction.},
  author={Arnstein Finset and Trond Arne Mjaaland},
  journal={Patient education and counseling},
  year={2009},
  volume={74 3},
  pages={323-30}
}
OBJECTIVE To present a model of the medical consultation as a value chain, and to apply a neurobehavioral perspective to analyze each element in the chain with relevance for emotion regulation. METHODS Current knowledge on four elements in medical consultations and neuroscientific evidence on corresponding basic processes are selectively reviewed. RESULTS The four elements of communication behaviours presented as steps in a value chain model are: (1) establishing rapport, (2) patient… CONTINUE READING

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