The measurement of patients' expectations for health care: a review and psychometric testing of a measure of patients' expectations.

@article{Bowling2012TheMO,
  title={The measurement of patients' expectations for health care: a review and psychometric testing of a measure of patients' expectations.},
  author={Ann Bowling and G. M. Rowe and Nigel Lambert and Marina Waddington and Kamal Ram Mahtani and Charlotte Kenten and Alice Howe and Shelley A. Francis},
  journal={Health technology assessment},
  year={2012},
  volume={16 30},
  pages={i-xii, 1-509}
}
BACKGROUND There is recognition of the importance of measuring patients' experiences, expectations and satisfaction. OBJECTIVES To assess the literature on the concept and measurement of patients' expectations for health care, and to develop and test a measure of patients' expectations, using adult patients in community, general practice and hospital outpatient departments in Greater London, Norwich and Essex, UK. DATA SOURCES Major electronic databases including the British Nursing Index… CONTINUE READING