The measurement of patient satisfaction.

@article{Yellen2002TheMO,
  title={The measurement of patient satisfaction.},
  author={Elaine A. Yellen and Gail C. Davis and Richard J. Ricard},
  journal={Journal of nursing care quality},
  year={2002},
  volume={16 4},
  pages={
          23-9
        }
}
  • Elaine A. Yellen, Gail C. Davis, Richard J. Ricard
  • Published in
    Journal of nursing care…
    2002
  • Medicine
  • Patient satisfaction is an important quality outcome indicator of health care in the hospital setting. The measurement of patients' satisfaction with nursing is particularly important since nursing service is often a primary determinant of overall satisfaction during a hospital stay. This article reports on a study designed to update and revise the definition of patient satisfaction for application with ambulatory surgical patients and to develop a questionnaire that captures this definition… CONTINUE READING

    Create an AI-powered research feed to stay up to date with new papers like this posted to ArXiv

    Topics from this paper.

    Citations

    Publications citing this paper.
    SHOWING 1-10 OF 49 CITATIONS