The measurement of patient satisfaction.

@article{CarrHill1992TheMO,
  title={The measurement of patient satisfaction.},
  author={Roy A Carr-Hill},
  journal={Journal of public health medicine},
  year={1992},
  volume={14 3},
  pages={236-49}
}
Many applied health service researchers launch into patient satisfaction surveys without realizing the complexity of the task. This paper identifies the difficulties involved in executing patient satisfaction surveys. The recent revival of interest in 'satisfaction' and disagreements over the meaningfulness of a unitary concept itself are outlined, and the various perspectives and definitions of the components of satisfaction are explored. The difficulties of developing a comprehensive… CONTINUE READING
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