The measurement and meaning of patient satisfaction.

@article{Ware1978TheMA,
  title={The measurement and meaning of patient satisfaction.},
  author={John E. Ware and A Davies-Avery and Anita L. Stewart},
  journal={Health & medical care services review},
  year={1978},
  volume={1 1},
  pages={1, 3-15}
}
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