The importance of service quality for competitive advantage - with special reference to industrial product

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@article{Dominic2010TheIO, title={The importance of service quality for competitive advantage - with special reference to industrial product}, author={P. Dhanapal Durai Dominic and Kim Nee Goh and Diana Wong and Yoke Yie Chen}, journal={IJBIS}, year={2010}, volume={6}, pages={378-397} }