The importance of patient expectations as a determinant of satisfaction with waiting times for hip and knee replacement surgery.

@article{ConnerSpady2011TheIO,
  title={The importance of patient expectations as a determinant of satisfaction with waiting times for hip and knee replacement surgery.},
  author={Barbara L. Conner-Spady and Claudia Sanmartin and Geoffrey H F Johnston and John J McGurran and Melissa D. Kehler and Tom Noseworthy},
  journal={Health policy},
  year={2011},
  volume={101 3},
  pages={245-52}
}
OBJECTIVES The disconfirmation model hypothesizes that satisfaction is a function of a perceived discrepancy from an initial expectation. Our objectives were: (1) to test the disconfirmation model as it applies to patient satisfaction with waiting time (WT) and (2) to build an explanatory model of the determinants of satisfaction with WT for hip and knee… CONTINUE READING