Corpus ID: 30773503

The impact of patient-physician Web messaging on provider productivity.

  title={The impact of patient-physician Web messaging on provider productivity.},
  author={Eric M. Liederman and J. Lee and Victor H Baquero and Paul G Seites},
  journal={Journal of healthcare information management : JHIM},
  volume={19 2},
Patients increasingly want electronic access to providers, but physicians have been slow to offer e-access, fearing they will be overwhelmed by unreimbursed patient messages. This article reports on efforts to measure how patient-provider Web messaging affects physician productivity. To measure productivity, researchers analyzed the work of a group of physicians using a secure Web messaging system, compared with a control group that did not use the system. Results showed that physicians using… Expand
59 Citations

Paper Mentions

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ConditionsCigarette Smoking, Cognitively and Physically Able to Participate, English Speaking and Reading, (+1 more)
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