The impact of operational failures on hospital nurses and their patients

@inproceedings{Tucker2004TheIO,
  title={The impact of operational failures on hospital nurses and their patients},
  author={Anita L. Tucker},
  year={2004}
}
Operational failures in healthcare can hinder employees, potentially decreasing both productivity and quality of care. At the same time, regulatory agencies, industry experts, and consumers increasingly demand that health care organizations learn from prior failures to prevent recurrence. Building on the notion that learning from operational failures requires an accurate understanding of their nature, this paper reports on an in-depth study of operational failures encountered by hospital nurses… CONTINUE READING
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