The impact of human resource competencies of front line employees on tourist arrivals of unclassified hotels in Western province , Sri Lanka

  title={The impact of human resource competencies of front line employees on tourist arrivals of unclassified hotels in Western province , Sri Lanka},
  author={H. Michelle S. V. Silva and R. W. M. A. Madushani},
The prime objective of this study is to examine the impact of Human Resource (HR) competencies of front line employees on tourist arrivals of unclassified hotels in western province in Sri Lanka. Thus, a comprehensive conceptual model was developed and tested on a survey strategy and 131 frontline employees were taken as the potential respondents for this research. The findings revealed that there is significant positive impact of HR competencies of front line employees on tourist arrivals of… 
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