The impact of financial and nonfinancial incentives on business-unit outcomes over time.

@article{Peterson2006TheIO,
  title={The impact of financial and nonfinancial incentives on business-unit outcomes over time.},
  author={Suzanne J. Peterson and Fred Luthans},
  journal={The Journal of applied psychology},
  year={2006},
  volume={91 1},
  pages={156-65}
}
Unlike previous behavior management research, this study used a quasi-experimental, control group design to examine the impact of financial and nonfinancial incentives on business-unit (21 stores in a fast-food franchise corporation) outcomes (profit, customer service, and employee turnover) over time. The results showed that both types of incentives had a significant impact on all measured outcomes. The financial incentive initially had a greater effect on all 3 outcomes, but over time, the… CONTINUE READING

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