The evolving theory of quality management: The role of Six Sigma

@inproceedings{Zu2008TheET,
  title={The evolving theory of quality management: The role of Six Sigma},
  author={Xingxing Zu and Lawrence D. Fredendall and Thomas James Douglas},
  year={2008}
}
While Six Sigma is increasingly implemented in industry, little academic research has been done on Six Sigma and its influence on quality management theory and application. There is a criticism that Six Sigma simply puts traditional quality management practices in a new package. To investigate this issue and the role of Six Sigma in quality management, this study reviewed both the traditional quality management and Six Sigma literatures and identified three new practices that are critical for… CONTINUE READING
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