The emotional labour of nursing 1: exploring the concept.

@article{Gray2009TheEL,
  title={The emotional labour of nursing 1: exploring the concept.},
  author={Benjamin P. Gray},
  journal={Nursing times},
  year={2009},
  volume={105 8},
  pages={26-9}
}
This is the first in a two-part series on emotional labour, a trained and individualised response to help manage the emotions of patients. It reviews relevant literature to define and explore this concept in nursing, and considers examples of emotional labour and makes recommendations for future policy and research. Part 2 of this research, to be published in next week's issue, examines routine aspects of emotional labour in nursing and the barriers to recognising this aspect of work. 

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