The effects of animated characters on anxiety, task performance, and evaluations of user interfaces

@article{Rickenberg2000TheEO,
  title={The effects of animated characters on anxiety, task performance, and evaluations of user interfaces},
  author={Raoul Rickenberg and Byron Reeves},
  journal={Proceedings of the SIGCHI conference on Human Factors in Computing Systems},
  year={2000}
}
  • R. Rickenberg, Byron Reeves
  • Published 1 April 2000
  • Psychology, Computer Science
  • Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Animated characters are common in user interfaces, but important questions remain about whether characters work in all situations and for all users. [...] Key Result Results showed that the effects of monitoring and individual differences in thoughts about control worked as they do in real life. Users felt more anxious when characters monitored their website work and this effect was strongest for users with an external control orientation.Expand
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