The effect of global instructions on think-aloud testing


Verbal protocols are the primary tool for understanding users' task-solving behaviors during usability testing. We investigated whether the classic think-aloud and a think-aloud with an explicit instruction leads to different task-solving performance compared to silent working. The results suggest that the classic method had no impact on task performance… (More)
DOI: 10.1145/2470654.2481407


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