The effect of confirmation calls on appointment-keeping behavior of patients in a children's hospital dental clinic.

@article{Christensen2001TheEO,
  title={The effect of confirmation calls on appointment-keeping behavior of patients in a children's hospital dental clinic.},
  author={A A Christensen and Ralph A. Lugo and Dai Yamashiro},
  journal={Pediatric dentistry},
  year={2001},
  volume={23 6},
  pages={495-8}
}
PURPOSE The objective of this prospective, randomized, controlled study was to evaluate whether confirmation calls made one or two working days before scheduled appointments reduce the percentage of broken appointments in a children's hospital dental clinic. METHODS Patients were randomly assigned to three groups: 1) confirmation call made one working day before appointment, 2) confirmation call made two working days before appointment; and 3) control group (no confirmation call). Clinic… CONTINUE READING