The effect of communication channel and visual awareness display on coordination in online tasks

@inproceedings{Reynolds2012TheEO,
  title={The effect of communication channel and visual awareness display on coordination in online tasks},
  author={Lindsay Reynolds and Jeremy P. Birnholtz and Allen Lee},
  booktitle={iConference},
  year={2012}
}
Geographically distributed workgroups are increasingly collaborating on time-sensitive, highly interdependent tasks that require detailed coordination to achieve success; although success under these conditions is often difficult. Improving these collaborations requires both better support from communication and information tools and a better understanding of how people use modes of coordination, such as explicit communication using audio and text, and the use of visual awareness displays of… CONTINUE READING
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