The economics of quality--a practical approach.

  • John Øvretveit
  • Published 2000 in
    International journal of health care quality…


How much time and money should we devote to quality activities? Will the results be worth the resources which we invest? How can we calculate the return on our quality investments? These questions are raised by managers, clinicians and policy-makers, but they are rarely answered, which may explain the loss of credibility of some quality activities. This… (More)