The development of initial trust in an online company by new customers

@article{Koufaris2004TheDO,
  title={The development of initial trust in an online company by new customers},
  author={Marios Koufaris and William Hampton-Sosa},
  journal={Information & Management},
  year={2004},
  volume={41},
  pages={377-397}
}
Lack of trust in online companies is a primary reason why many web users do not shop online. This study proposes a model to explain how new customers of a web-based company develop initial trust in the company after their first visit. The model is empirically tested using a questionnaire-based field study. The results indicate that perceived company reputation and willingness to customize products and services can significantly affect initial trust. Perceived web site usefulness, ease of use… CONTINUE READING
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