The critical role of conflict resolution in teams: a close look at the links between conflict type, conflict management strategies, and team outcomes.

@article{Behfar2008TheCR,
  title={The critical role of conflict resolution in teams: a close look at the links between conflict type, conflict management strategies, and team outcomes.},
  author={Kristin Behfar and Randall S. Peterson and Elizabeth A. Mannix and William M. Trochim},
  journal={The Journal of applied psychology},
  year={2008},
  volume={93 1},
  pages={
          170-88
        }
}
This article explores the linkages between strategies for managing different types of conflict and group performance and satisfaction. Results from a qualitative study of 57 autonomous teams suggest that groups that improve or maintain top performance over time share 3 conflict resolution tendencies: (a) focusing on the content of interpersonal interactions rather than delivery style, (b) explicitly discussing reasons behind any decisions reached in accepting and distributing work assignments… 
Perspective - A New Look at Conflict Management in Work Groups
TLDR
This Perspectives article reconciles conflicting findings and redirects the literature by providing scholars with new recommendations on how to study conflict management in work groups by highlighting how individual conflict management strategies influence multiple conflict types.
Variant Conflict Management: A Conceptual Model on Varying Conflict Management Approaches within Work Teams
Studies on conflict management in teams have generally relied on existing conflict management theories and frameworks conceptualized at the individual level. Much of this research also assumes
Intragroup Conflict and Conflict Management Approaches as Determinants of Team Performance and Satisfaction: Two Field Studies
The effects of intragroup conflict and conflict management on team outcomes were analyzed in two empirical studies with a multilevel approach. In the first study, 68 production teams from eight
Managing Co-occurring Conflicts in Teams
This study extends prior research on conflict in teams by showing that a team’s chances of appropriately managing one type of conflict depends on what other types of conflicts are co-occurring. We
Conflict Transformation
In this longitudinal study, the authors examine the relationships between task, relationship, and process conflict over time. They also look at the role of conflict resolution in determining whether
The Structure and Function of Team Conflict State Profiles
Team conflict types include task conflict, relationship conflict, and process conflict. Whereas differences in views about the task (task conflict) are often argued to be beneficial,
Optimizing team conflict dynamics for high performance teamwork
The Relationship Between Types of Conflict, Conflict Handling Strategies and Group Effectiveness
This study seeks to analyze a) if the frequency with which group choose to use a certain strategy is associated with the type of conflict represented in a given situation and b) if, for different
Breaking Silos: A Field Experiment on Relational Conflict Management in Cross-Functional Teams
In this paper we investigate how effective conflict management in conflict asymmetry situations impacts the quality of cross-functional management teams’ performance. During a 5-day business
Avoid or Engage? Issues of Relationship Conflict in Project Teams - a Review
  • Udayan Dasgupta
  • Business
    Proceedings of the Proceedings of the 9th Annual International Conference on 4C’s-Communication, Commerce, Connectivity, Culture, SIMSARC 2018, 17-19 December 2018, Pune, MH, India
  • 2019
Considering the importance of smooth functioning of teams to project-based organisations, this paper reviews the literature on Relationship Conflict being the more damaging of the different conflict
...
...

References

SHOWING 1-10 OF 104 REFERENCES
Managing relationship conflict and the effectiveness of organizational teams
Past research has revealed that team effectiveness and satisfaction suffer when teams experience relationship conflict - conflict related to interpersonal issues, political norms and values, and
Do Conflict Management Styles Affect Group Decision Making? Evidence From a Longitudinal Field Study
This study examined the relationship between group conflict management styles and effectiveness of group decision making in 11 ongoing, naturally occurring workgroups from 2 large U.S. organizations.
Conflict management and task reflexivity for team in-role and extra-role performance in China
The ability to reflect upon and manage their internal functioning may very much help teams contribute to their organizations. This study suggests that managing conflict cooperatively and productively
The Role of Emotions in Conflict Management: The Case of Work Teams
The current study aims to identify the factors underlying differing preferences for conflict‐management patterns within work teams. Two major antecedents of dispute resolution modes were examined:
A qualitative analysis of conflict types and dimensions in
I thank the interviewed organizational members for their assistance and patience and Jonathon Blake, Roxanne Jones-Toler, Keith Murnighan, and Keith Weigelt for their assistance on this paper. This
Task conflict and relationship conflict in top management teams: the pivotal role of intragroup trust.
TLDR
The authors found that intragroup trust moderates the relationship between task conflict and relationship conflict in 70 top management teams, and infer that trust is a key to gaining the benefits of task conflict without suffering the costs of relationship conflict.
Task versus relationship conflict, team performance, and team member satisfaction: a meta-analysis.
TLDR
Results revealed strong and negative correlations between relationship conflict, team performance, and team member satisfaction, in contrast to what has been suggested in both academic research and introductory textbooks.
Toward a Theory of Managing Organizational Conflict
The management of organizational conflict involves the diagnosis of and intervention in affective and substantive conflicts at the interpersonal, intragroup, and intergroup levels and the styles
Using Conflict in Organizations
Introduction Conflict and Performance: Benefits for Groups and Organizations PART ONE: CONFLICT MANAGEMENT AND PERFORMANCE Productive Conflict - Carsten K W de Dreu The Importance of Conflict
...
...