The critical role of conflict resolution in teams: a close look at the links between conflict type, conflict management strategies, and team outcomes.

  title={The critical role of conflict resolution in teams: a close look at the links between conflict type, conflict management strategies, and team outcomes.},
  author={Kristin Behfar and Randall S. Peterson and Elizabeth A. Mannix and William M. Trochim},
  journal={The Journal of applied psychology},
  volume={93 1},
This article explores the linkages between strategies for managing different types of conflict and group performance and satisfaction. Results from a qualitative study of 57 autonomous teams suggest that groups that improve or maintain top performance over time share 3 conflict resolution tendencies: (a) focusing on the content of interpersonal interactions rather than delivery style, (b) explicitly discussing reasons behind any decisions reached in accepting and distributing work assignments… 
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  • Udayan Dasgupta
  • Business
    Proceedings of the Proceedings of the 9th Annual International Conference on 4C’s-Communication, Commerce, Connectivity, Culture, SIMSARC 2018, 17-19 December 2018, Pune, MH, India
  • 2019
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