The critical incident technique.

@article{Flanagan1954TheCI,
  title={The critical incident technique.},
  author={John Clemans Flanagan},
  journal={Psychological bulletin},
  year={1954},
  volume={51 4},
  pages={
          327-58
        }
}
  • J. C. Flanagan
  • Published 1 July 1954
  • Psychology, Medicine
  • Psychological bulletin
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Studies in the reliability and validity of the critical incident technique.
Factors that Help and Hinder the Relationship between Veterans and their Partners: The Partners' Perspective
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Social and Civic Participation in a Community Network
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The Flanagan critical incidents technique was applied to an accidental sample of 25 special forces men, 15 enlisted men and 10 officers, revealing both clustering and diversity of incidents between indigenous populations and counterinsurgent forces from another country.
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The concept of unforese en use is discussed and creativity methods to help designers and users anticipate these uses are introduced and the introduction of new methods to assist usercentred design is discussed.
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Supply-side resilience as practice bundles: a critical incident study
TLDR
Four supply-side resilience capabilities are conceptualized along two dichotomous dimensions – “proactive/reactive” and “internal/external” – in a 2×2 matrix as proactive-internal, proactive-external, reactive-internal and reactive-external resilience capabilities.
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A study of the critical re-requirements for dentists
  • Univer. Pittsburgh Bull.,
  • 1950
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