The cost of interrupted work: more speed and stress

  title={The cost of interrupted work: more speed and stress},
  author={Gloria Mark and Daniela Gudith and Ulrich Klocke},
We performed an empirical study to investigate whether the context of interruptions makes a difference. We found that context does not make a difference but surprisingly, people completed interrupted tasks in less time with no difference in quality. Our data suggests that people compensate for interruptions by working faster, but this comes at a price: experiencing more stress, higher frustration, time pressure and effort. Individual differences exist in the management of interruptions… 

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No Task Left Behind

  • Examining the Nature of Fragmented Work. Proceedings of CHI’05,
  • 2005