The conceptualization and empirical validation of web site user satisfaction

@article{Muylle2004TheCA,
  title={The conceptualization and empirical validation of web site user satisfaction},
  author={Steve Muylle and Rudy Moenaert and Marc Despontin},
  journal={Information & Management},
  year={2004},
  volume={41},
  pages={543-560}
}
This article addresses the concern for effective web site design by means of the conceptualization and empirical validation of a web site user satisfaction construct. Based on IS success theory, hypermedia design theory, a qualitative exploratory pilot study, and a quantitative online critical incident technique, we introduce and define the construct of web site user satisfaction, explore its dimensionality, provide empirical validation of the construct and its underlying dimensionality… CONTINUE READING

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