The conceptualization and empirical validation of web site user satisfaction

  title={The conceptualization and empirical validation of web site user satisfaction},
  author={Steve Muylle and Rudy Moenaert and Marc Despontin},
  journal={Information & Management},
This article addresses the concern for effective web site design by means of the conceptualization and empirical validation of a web site user satisfaction construct. Based on IS success theory, hypermedia design theory, a qualitative exploratory pilot study, and a quantitative online critical incident technique, we introduce and define the construct of web site user satisfaction, explore its dimensionality, provide empirical validation of the construct and its underlying dimensionality… CONTINUE READING


Publications citing this paper.
Showing 1-10 of 92 extracted citations


Publications referenced by this paper.
Showing 1-10 of 86 references

Applications of structural equation modeling in marketing and consumer research: a review

  • H. Baumgartner, C. Homburg
  • International Journal of Research in Marketing 13…
  • 1996
Highly Influential
6 Excerpts

Psychometric Theory

  • J. C. Nunnally
  • 2nd ed., McGraw-Hill, New York
  • 1978
Highly Influential
2 Excerpts

Perceived usefulness of information: a psychometric examination

  • D. F. Larcker, V. P. Lessig
  • Decision Sciences 11 (1), 1980, pp. 121–134. 558…
  • 2004
1 Excerpt

Drawing prospects to e-commerce web sites

  • J. A. Bellizi
  • Journal of Advertising Research 40 (1–2)
  • 2000
1 Excerpt

Similar Papers

Loading similar papers…