The challenge of knowledge management systems: Analyzing the dynamic processes underlying performance improvement initiatives

@article{Gallivan2003TheCO,
  title={The challenge of knowledge management systems: Analyzing the dynamic processes underlying performance improvement initiatives},
  author={Michael J. Gallivan and Jim Eynon and Arun Rai},
  journal={IT & People},
  year={2003},
  volume={16},
  pages={326-352}
}
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