The association of perceived communication apprehension, shyness, and verbal aggression with perceptions of source credibility and affect in organizational and interpersonal contexts

@inproceedings{Cole2003TheAO,
  title={The association of perceived communication apprehension, shyness, and verbal aggression with perceptions of source credibility and affect in organizational and interpersonal contexts},
  author={John G. P. Cole and James c. McCroskey},
  year={2003}
}
This is a report of two studies that examined the association of receivers' perceptions of sources' levels of several communication traits (shyness, communication apprehension, verbal aggressiveness) with the receivers' reported levels of affect for the source (general affect and/or liking) and the receivers' perceptions of the sources' credibility (competence, trustworthiness, goodwill). Study 1 examined employees’ perceptions of their supervisor's communication trait behaviors in the… CONTINUE READING

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