The art of apology: when and how to seek forgiveness.

Abstract

Not everyone defines error the same way. An often-cited 1999 Institute of Medicine (IOM) report defined error as a "failure of a planned action ... or the use of a wrong plan." Some patients include rudeness or prolonged waiting time when describing medical error. With the literature offering at least 25 definitions of error, how do you decide whether an… (More)

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Cite this paper

@article{Roberts2007TheAO, title={The art of apology: when and how to seek forgiveness.}, author={Richard G Roberts}, journal={Family practice management}, year={2007}, volume={14 7}, pages={44-9} }