• Corpus ID: 11495935

The applicability of Process Mining to determine and align process model descriptions

  title={The applicability of Process Mining to determine and align process model descriptions},
  author={Arjen Maris and R. Bijvank and P. Ravesteyn},
  booktitle={Bled eConference},
From the article: Within the HU University of Applied Sciences (HU) the department HU Services (HUS) has not got enough insight in their IT Service Management processes to align them to the new Information System that is implemented to support the service management function. The problem that rises from this is that it is not clear for the HU how the actual Incident Management process as facilitated by the application is actually executed. Subsequently it is not clear what adjustments have to… 


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