The acceptance and use of customer relationship management (CRM) systems: An empirical study of distribution service industry in Taiwan

@article{Pai2011TheAA,
  title={The acceptance and use of customer relationship management (CRM) systems: An empirical study of distribution service industry in Taiwan},
  author={Jung-Chi Pai and Fu-Ming Tu},
  journal={Expert Syst. Appl.},
  year={2011},
  volume={38},
  pages={579-584}
}
With the rapid change of business competitive environment, enterprise resource integration and innovative issues of business operation have gradually become the most important issues for businesses. Furthermore, many enterprises have implemented novel information technology and developing the innovative e-business applications systems such as enterprise resource planning (ERP), customer relationship management (CRM), knowledge management (KM) and supply chain management (SCM) to enhance their… CONTINUE READING
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