The Work of IT System Developers in Context: An Organizational Case Study

@article{Symon1998TheWO,
  title={The Work of IT System Developers in Context: An Organizational Case Study},
  author={Gillian Symon},
  journal={Human-Computer Interaction},
  year={1998},
  volume={13},
  pages={37-71}
}
The HCI community has become increasingly interested in analyzing the organizational context of systems design (e.g., Curtis, Krasner, & Iscoe, 1988). Previous work has focused on product development organizations in identifying organizational constraints on the work of system designers (Grudin, 1991b). This case study focuses on the working practices of internal system developers as they both developed a new IT system for the organization and managed the concomitant process of change. Here the… CONTINUE READING
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