The Wizard of Oz: Instilling a Resilient Heart into Self-Service Business Applications

Abstract

Speech enabled business applications are characterized by complex implementations that bring together language processing technologies, applications development, and end-user psychology. Resilience is critical to maintaining business to customer relationships when implementing these self-service solutions. The Wizard-of-Oz experiment is a valuable technique… (More)
DOI: 10.1007/0-387-34410-1_14

Topics

3 Figures and Tables

Slides referencing similar topics