The Wizard of Oz: Instilling a Resilient Heart into Self-Service Business Applications


Speech enabled business applications are characterized by complex implementations that bring together language processing technologies, applications development, and end-user psychology. Resilience is critical to maintaining business to customer relationships when implementing these self-service solutions. The Wizard-of-Oz experiment is a valuable technique… (More)
DOI: 10.1007/0-387-34410-1_14


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