The Value of ITIL in Enterprise Architecture

@article{Vicente2013TheVO,
  title={The Value of ITIL in Enterprise Architecture},
  author={Marco Vicente and Nelson Gama and Miguel Mira da Silva},
  journal={2013 17th IEEE International Enterprise Distributed Object Computing Conference},
  year={2013},
  pages={147-152}
}
Enterprise Architecture (EA) and IT Service Management (ITSM) are two complementary IT governance approaches, with distinct IT and organizational perspectives. Nowadays, ITIL is the de facto standard for implementing ITSM. However, it is still unclear how to measure the value that ITIL brings to organizations. This paper addresses the EA of organizations… CONTINUE READING