The Utility of the Hayes and Wheelwright Four Stage Model in a UK Context

@inproceedings{Barnes2001TheUO,
  title={The Utility of the Hayes and Wheelwright Four Stage Model in a UK Context},
  author={Danielle L Barnes},
  year={2001}
}
This paper reports on research aimed at operationalising the Hayes and Wheelwright 4Stage model. This model has classic status in operations management but seems little tested in practice. A questionnaire derived from the model was administered in a large-scale postal survey of managers in a variety of UK manufacturing and service organisations. Analysis of the responses indicates that managers seem to have difficulty in classifying the strategic role played by their operations in an internally… CONTINUE READING